Policies
Refund Policy — Digital Products
Everything sold here is an instantly delivered digital file. Once a download link has been issued, the product cannot be returned, so all sales are final as a general rule. That said, we would much rather solve a problem than keep money from an unhappy customer.
We will always refund or replace if
- You were charged twice for the same product.
- You bought the wrong item and have not downloaded it.
- The file is damaged, incomplete, or will not open, and we cannot fix it for you.
- You did not receive your download and we are unable to deliver the file.
Contact us within 30 days of purchase and we will refund to your original payment method.
We generally cannot refund
- A file that has been downloaded and simply isn't what you hoped for.
- A purchase made without checking the preview pages, page count, or product description.
- Change of mind after download.
- Buying individual units and later wanting the bundle price (email us — we will usually apply a credit toward the bundle instead).
Before you ask for a refund
Most problems are download or printing issues we can fix in minutes. If your link expired, the email went to spam, the PDF looks wrong, or pages print at the wrong size, email us first — we will send a fresh link or a corrected file at no charge.
Printing tips and common fixes are in the FAQ.
How to request a refund
Email hello@twosisterslegacy.com with the email address used at checkout, the product name, and a short description of the problem. We aim to reply within two business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days.
Statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. All prices and refunds are in US dollars (USD).